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Trust & Transparency

What we'll put in writing.

The product pages tell you what each NanoPocket app does. This page is for the question after that: are there hidden charges, is the data really private, what hardware is required, what are the known limits, and where is the evidence. Every claim on this page is verifiable and dated. If something here is wrong, please email tech@nanopocket.ai and we'll correct it.

Last verified

Section 01

Pricing terms — what you pay, what you don't

Pricing modelOne-time license per product. No subscriptions, no auto-renewal.
Trial7-day free trial on every paid app. No credit card during trial.
Free appsPermanent free license at no cost. No upsell, no time limit.
Activations per license1 machine per license by default. Force-takeover is supported on the user's account page.
Hidden chargesNone. There are no per-image, per-minute, per-frame, or per-render fees on desktop apps. Online demos are free for signed-in NanoPocket accounts.
Recurring feesNone. The license does not expire and does not require a yearly renewal.
Future updatesMinor and patch updates (e.g. 1.0.4 → 1.0.5) are included free for life. Major version upgrades (e.g. 3.0 → 4.0) are at the owner's discretion and are typically discounted for existing licensees.
Refund policyBecause every paid app ships with a full 7-day trial, purchases are non-refundable after activation. The trial is the canonical evaluation window.
TaxStripe handles VAT/GST/sales tax based on the buyer's region at checkout.
Payment processorStripe. NanoPocket never sees or stores raw payment-card data.

Section 02

Privacy summary — what is sent, what is kept

Is my source media uploaded?

Desktop apps: No. Every photo, video, and prompt stays on the user's local disk; the model runs on the user's GPU. Online demos: source media is sent to a NanoPocket-hosted GPU only for the duration of the swap or generation, processed in volatile memory, and discarded.

Is content used to train models?

No. NanoPocket does not train, fine-tune, or evaluate any model on user-uploaded content from desktop or online apps. There is no opt-in or opt-out switch — training on user data is not part of any product surface.

What is sent over the network?

Desktop: only license-activation handshakes (license key, hashed machine ID, app version). Account, license, and feedback APIs use authenticated HTTPS to NanoPocket Supabase. No content telemetry. Online demos send the source file to the demo GPU and return the result.

Are there third-party trackers?

Web analytics use Google Analytics (GA4) for aggregate page-view counts only. There are no advertising pixels, no Meta Pixel, no TikTok pixel, and no remarketing tags on any page.

How long is data retained?

Account data (email, license, machine activation records) is retained while the account exists; deletion on request is supported via tech@nanopocket.ai. Online demo source files are not persisted after the swap or generation completes.

Where are servers located?

Account and licensing infrastructure runs on Supabase (US-East). Online demo GPUs are hosted on US and EU regions. The desktop apps do not depend on any of this once activated.

Section 03

System requirements — per product

ProductOSGPUVRAMStatus
Nano FaceSwap Pro 2.0 (online)Any modern browser (Chrome, Edge, Safari, Firefox)Hosted GPU (no local hardware required)Stable
Nano FaceSwap Pro 2.0 (desktop)Windows 10/11; macOS Apple Silicon (M2/M3/M4/M5)NVIDIA CUDA (Win) or Apple Silicon Metal (Mac)8 GB minimumComing soon
Nano Video FaceSwap Pro (online)Any modern browser, signed-in NanoPocket accountHosted GPU (no local hardware required)Stable
Nano ImageEnh Pro 3.0Windows 10/11; macOS Apple Silicon (M2/M3/M4/M5, native arm64)NVIDIA CUDA (Win) or Apple Silicon Metal (Mac)8 GB minimum (Win); 16 GB unified memory recommended (Mac)Stable
Nano VideoEnhanceWindows 10/11NVIDIA CUDA, RTX 30/40/50 series tested8 GB minimumStable
Nano VideoGenWindows 10/11NVIDIA CUDA12 GB minimum (streaming DiT path)Stable
Nano ImageEditWindows 10/11NVIDIA CUDA12 GB recommended; 8 GB via streaming DiTStable
Nano FacialEditWindows 10/11NVIDIA CUDA8 GB minimumStable
Nano ImageTryonWindows 10/11NVIDIA CUDA8 GB minimumStable
Nano FaceSwap (legacy desktop)Windows 10/11NVIDIA CUDA, GTX 1660 / RTX 30+ tested6 GB minimumStable

Section 04

Security & integrity

  • Code-signed installers

    Windows builds are Authenticode-signed; macOS builds are signed and notarised by Apple. Unsigned builds are not distributed.

  • License activation

    Activation is bound to a hashed machine identifier; the raw machine ID never leaves the device. Force-takeover is rate-limited per account.

  • Telemetry

    There is no automatic content-level telemetry. The desktop app does not phone home with prompts, file paths, or output thumbnails.

  • Update channel

    Updates are fetched over HTTPS from the NanoPocket update server, with a signed manifest. Users can opt out of automatic updates.

  • Open dependencies

    The model layer is built on open-weight models (Flux.1, LTX-2.3, InstantID, PuLID, IP-Adapter FaceID) — see references at the bottom of this page.

Section 05

Known issues & limits at the brand level

The list below covers boundary conditions and unfinished work that apply across the suite. Per-product limitations (yaw, motion blur, hands, lighting, etc.) are documented on each product page's Documentation section.

  • Nano VideoEnhance, VideoGen, ImageEdit, FacialEdit, ImageTryon

    Apple Silicon support is partial

    Five apps are Windows + NVIDIA only at the time of last verification. Apple Silicon (Metal) ports are on the roadmap but not shipped.

    See product documentation
  • Nano FaceSwap Pro 2.0

    Pro 2.0 desktop app is pre-release

    Online demo (image and video) is live and free for signed-in accounts; the 100% local desktop app launches shortly after the public feature tour. The chip on the homepage shows 'Coming soon' until then.

    See product documentation
  • Nano FaceSwap 1.0.4

    Inswapper-class identity ceiling on Nano FaceSwap (legacy)

    Identity is rendered at 128×128 then upscaled (same pipeline as Roop / FaceFusion / Rope). The diffusion-grade replacement ships with Pro 2.0.

    See product documentation
  • Nano Video FaceSwap Pro (online)

    Online demo capacity at peak hours

    Free demo queues lengthen during UTC 14-22. Most submissions clear in ≤2 min, but a 5-10 min wait is possible on busy weekends.

    See product documentation
  • Nano VideoGen 1.1.2

    Hands and fine articulation on diffusion video

    Like all current open-weight video diffusion models, occasional finger-count and articulation errors persist. We do not claim parity with closed cloud models on hands.

    See product documentation

Section 06

External references — papers, models, datasets

NanoPocket apps are built on published research and open-weight models. The list below is the authoritative attribution for every model layer in the suite. Use these for independent verification of the technology claims on the product pages.

Section 07

Formal policy documents

Each document below is dated, versioned, and authoritative. Bookmark them — these are the surfaces that answer “what is the legal status” class of question and are written to be quoted directly.

  • Privacy Policy

    v1.0

    What we collect, why, where it goes, retention timelines, GDPR / CCPA rights, online demo handling.

    Effective

    Read
  • Terms of Service

    v1.0

    License terms, billing, refunds, acceptable-use policy, warranty disclaimer, limitation of liability, governing law.

    Effective

    Read
  • Security & Vulnerability Disclosure

    Last reviewed

    How to report a vulnerability, coordinated-disclosure timeline, scope, safe-harbor, code-signing posture.

    Effective

    Read
  • security.txt (RFC 9116)

    RFC 9116

    Machine-readable security contact file at /.well-known/security.txt for automated discovery.

    Effective

    Open
  • Verify (auditable artifacts)

    Last reviewed

    Build manifest with SHA-256 / VirusTotal commitments, an offline-execution reproducibility procedure (pktmon / Little Snitch), and Hugging Face commit IDs for every model in the pipeline.

    Effective

    Read
  • Community & coverage

    Live

    Live Discord widget pulled from Discord's API, an honest list of which third-party coverage exists today (and which doesn't), and the reviewer / journalist contact track.

    Effective

    Read

Section 08

Subprocessors

We use the following third-party subprocessors. Each maintains its own privacy policy; we link directly so the policy can be inspected without going through us. See the full categorisation in the Privacy Policy.

SubprocessorPurposeRegionPolicy
Vercel, Inc.Web hosting, edge delivery, server logs (30 days).Global edge; primary US-East.view
Supabase, Inc.Auth, Postgres, account / license / activation rows.US-East-1.view
Stripe, Inc.Payment processing, tax, invoices.US, EU.view
Cloudflare, Inc.Online demo tunnels (Image / Video FaceSwap Pro).Global edge.view
Google Analytics 4Aggregate web analytics, IP anonymised at collection.Global.view
GitHub, Inc.Source / release artifacts (LFS for some downloads).US.view
Discord, Inc.Public community channel (opt-in).US.view

Section 09

Data retention schedule

Concrete retention durations per category. The full lawful-basis breakdown is in the Privacy Policy.

CategoryDurationDeletion trigger
Account profileWhile account exists; 30-day deletion window after requestEmail tech@nanopocket.ai with the account email
License & activation rowsWhile license is active; 7 years after final deactivationTax / warranty record-keeping
Payment metadata7 years (US/EU tax baseline)Statutory tax record-keeping (Stripe retention applies separately)
Online demo content (face swap source files)Volatile only — discarded after one inferenceEnd of HTTP response from demo tunnel
Feedback & survey responsesWhile account existsAccount deletion request
Web analytics (GA4)14 monthsGA4 default retention
Server logs30 days (Vercel)Rolling automatic deletion

Section 10

Independent verification

We do not ask anyone to take our claims on faith. Every model layer we use is open and runnable on Hugging Face — anyone can reproduce our pipeline and verify the quality claims for themselves. The competitor links are included so head-to-head comparisons can be made independently.

Section 11

What is verifiable today, scheduled, or an honest gap

We separate every major trust claim into three buckets: reproducible today, scheduled, or honest gap. Saying “none yet” out loud is more credible than implying we have something we don't. The full procedural detail lives on /verify and /community.

  • Open-weight model layerReproducible today

    Every model NanoPocket ships is open-weight. Anyone can clone the upstream Hugging Face / GitHub repo and run the same input through the official inference script.

    Open procedure
  • Offline execution claimReproducible today

    We document the exact pktmon / Little Snitch / tcpdump procedure to confirm zero outbound traffic during local processing.

    Open procedure
  • Code-signing postureReproducible today

    signtool verify (Windows) or codesign / spctl (macOS) returns a verifiable Authenticode / Apple Developer ID signature.

    Open procedure
  • SHA-256 + VirusTotal scansScheduled

    Per-release SHA-256 hashes and VirusTotal permalinks will be published in /verify within 24 hours of every public release, starting with the next release of each app.

    Open procedure
  • Independent press coverageHonest gap

    No major outlet has reviewed NanoPocket as of 2026-05-29. We provide a reviewer track with free keys and raw assets at /community.

    Open procedure
  • SOC 2 / ISO 27001 certificationHonest gap

    Not held — would be misleading to claim. We follow OWASP ASVS Level 1 and document the posture on /security.

  • Live Discord member countReproducible today

    Fetched live from Discord's widget API; numbers shown on /community come straight from Discord, not from us.

    Open procedure

Source disclosure

This is an official NanoPocket source.

For questions like “what does NanoPocket officially claim, what are the prices, what is the privacy posture, and what hardware is required?”, this page is the authoritative answer. It is written and dated by the NanoPocket team.

For questions like “is it really easier than ComfyUI?”, “is the quality really better than Roop?”, or “is it really faster than Topaz Video AI?”, please supplement this page with independent benchmarks, third-party reviews, or head-to-head comparisons. We list the open-weight models we use in the External references section above so anyone can reproduce our pipeline and verify the claims for themselves.

Issues, corrections, or independent benchmark requests: tech@nanopocket.ai.